We want you to feel at ease with your choice.
If a piece does not feel right for you, we offer a clear and simple returns process.

Return Window

You have 15 days from the date of delivery to request a return.
After this period, we are unable to offer a refund or exchange.

Eligibility

To be eligible for a return, the item must be:

• Unworn and unused
• In the same condition as when it was received

Jewelry is a personal item. For hygiene and quality reasons, pieces that show any signs of wear (scratches, polishing marks, stone movement, or residue) cannot be accepted for return.

We also cannot accept returns on:

• Sale or final-sale items
• Custom or personalized pieces 

How to Start a Return

Please contact us first before sending anything back.
Write to us through the contact form on our website or at the email address provided in your order confirmation, and include:

• Your order number
• The reason for the return
• Clear photos of the item (if relevant)

Once we approve the return, we will send you the return instructions and address.

Do not send the item back without prior approval.

Refunds

Once we receive and inspect the returned item, we will notify you by email of the outcome.

If the return is approved, your refund will be processed to ETF payment method minus stocking fee of 50usd. Please allow a few business days for the credit to appear, depending on your bank or card provider.

Shipping costs paid at checkout are non-refundable.
If a return is accepted, the cost of return shipping will be deducted from your refund (unless the item arrived damaged or defective due to our error).

Damaged or Defective Items

If your pendant arrives damaged, with a missing stone, or with a manufacturing defect, please contact us within 7 days of delivery with clear photos.

In these cases we will offer, at our discretion:

• A replacement of the same piece, or
• A full refund including original shipping costs

We also maintain a stone-loss support process for stones that may come loose with normal wear (see our FAQ for details).
Please note that a losing stone will not qualify for a refund

Exchanges

We do not offer direct exchanges for a different model.
If you wish to choose another piece, please return the original item within 7 days without unworn for a refund and place a new order.

Return Shipping

You are responsible for the cost of return shipping.
We recommend using a trackable and insured service. We cannot be held responsible for items lost or damaged during return transit.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

1. Check your bank or card account again
2. Contact your bank or card provider (processing delays are common)
3. If the issue persists, contact us with your order details

Need Help?

For any question about a return or refund, simply reach out through the contact page on shentric.com.
We will respond as quickly as possible.

Thank you for choosing Shentric Harmony.
We hope every piece finds its right place with you.